Care Instructions — Komfortive™

Hand wash separately in cold water with a mild detergent.
Do not bleach or use harsh chemicals.
Dry in shade to preserve fabric color and texture.
Iron on low to medium heat; for delicate fabrics, use a pressing cloth.
For garments with embroidery, sequins, or special finishes — dry clean recommended.
Store in a cool, dry place away from direct sunlight to maintain fabric quality.

At Komfortive™, we want your shopping experience to be as smooth and comfortable as our clothing. That’s why we offer Free Shipping on all orders across India — no minimum order value required.

🛍️ Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

🚚 Shipping & Delivery Timelines

• We ship to all serviceable PIN codes in India through trusted courier partners.
• Estimated delivery time is 3–12 business days depending on your location (Tier 1, Tier 2, and Tier 3 cities).
• Delivery timelines may vary due to unforeseen circumstances (e.g., courier delays, strikes, or natural events).

📍 Tracking Your Order

• Once your order is shipped, you will receive an email/WhatsApp update with a tracking ID and link.
• You can also track your order anytime from our [Track Order Page].

📦 Damaged or Lost Packages

• If your order is delayed, damaged, or lost in transit, please contact our customer care within 48 hours of the expected delivery date.
• We will coordinate with our courier partners to resolve the issue promptly.

📞 Need Help?

For any shipping-related queries, please reach out to us:

• Email: care@komfortive.com
• Phone/WhatsApp: +91-9942014303

✨ At Komfortive™, we believe comfort begins from the moment you place your order — with free, fast, and reliable shipping to your doorstep.

At Komfortive™, we want you to shop with complete peace of mind. If you wish to cancel an order or return a product, please review the policy below.

1. Order Cancellation

   Before Shipment:

• You may cancel your order at any time before it is fulfilled by logging into your Shopify account and using the order management portal. This self-service process does not require contacting customer support.
• You may cancel your order before it is packed and shipped by contacting our Customer Care team via phone, WhatsApp, or email.
• Eligible cancellations will receive a full refund to the original payment method, typically processed within 7–10 business days of confirmation.

   After Shipment / On Delivery:

• Orders dispatched from our warehouse cannot be canceled via the website.
• If you choose to refuse delivery, the order will be returned to us and processed as a return under our Return Policy.
  
  

2. Returns (After Delivery)

• We offer a 7-day return window from the date of delivery for eligible products. Please note, cash refunds are not available — returns will be issued as store credit for future purchases.
• Items must be unused, unworn, and in original condition, with all tags, labels, and packaging intact.
• Certain categories are non-returnable for hygiene and safety reasons.
  

3. No-Questions-Asked Return

We stand by our promise: “Wear Comfort. Live Komfortive.”

• Within 7 days of delivery, you can return eligible products for a full refund, replacement, or exchange, without needing to provide a reason.
• Returns are processed through reverse pickup by our logistics partner.
• If reverse pickup is unavailable in your location, we may request you to ship the product to our designated return center.
  

4. Exchange Policy

• We offer a one-time exchange within a 7-day return window from the date of delivery for eligible products.
• Exchanges are available within the 7-day return window for the same style, color, and price (subject to stock availability).
• The same return process applies—please specify that you prefer an exchange when contacting Customer Care.
  
• If approved, we will provide a replacement for the damage/ exchange product within 2-3 days (we will deliver the product within 3-7 days)

5. Refund Processing

• After receiving your returned product, our quality team will inspect it.
• If the item meets our return conditions, the refund will be issued as store credit for future purchases.
  

6. Non-Returnable & Non-Exchangeable Items

The following are final sale and not eligible for return or exchange:

• Clothing

7. Policy Updates

Komfortive Lifestyle Pvt. Ltd. reserves the right to modify or update this policy at any time without prior notice.
The version of the policy in effect at the time of purchase will apply to your order.

Customer Care
📧 Email: care@komfortive.com
📱 WhatsApp: +91-9942014303 (10 AM – 5 PM, Mon–Sat)

At Komfortive™, we make every effort to display product colors as accurately as possible. However, please note:

1. Actual colors may vary slightly due to different screen resolutions, device settings, and lighting conditions during product photography.
2. Minor differences in shade, tone, or texture are not considered a manufacturing defect
3. We assure you that every product passes through a strict quality check before dispatch.