Privacy Policy

Komfortive™ – Privacy Policy

Effective Date: 14-Aug-2025

Your privacy is important to us. This Privacy Policy explains how Komfortive Lifestyle Private Limited (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, shop in our stores, or interact with our services. We are committed to the highest standards of data protection and will only use your information in responsible, lawful ways.

1. Information We Collect

a. Personal Details
When you register, create an account, or place an order, we collect your name, shipping address, email, phone number, and other necessary contact details.

b. Account & Transaction Data
We collect payment information (processed securely through third-party payment gateways) and purchase history to process your orders and manage returns.

c. Usage and Device Data
We gather technical data from your browser or device (e.g., IP address, browser type, operating system) to improve our services, detect fraud, and ensure site security.

d. Marketing Preferences
If you opt in, we store your preferences for newsletters, promotions, and product recommendations.

2. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders, manage returns, and provide customer service.
  
• Respond to inquiries and resolve any issues.
  
• Personalize your shopping experience and recommend relevant products.
  
• Send important updates about orders, promotions, and policy changes (only if you have consented).

3. Data Sharing & Disclosure

We never sell your personal information. We share it only when necessary to provide our services or comply with legal obligations:

• Service Providers – Logistics partners for deliveries, payment gateways for secure transactions.
  
• Legal Compliance – Government or law enforcement requests, where required by law.
  
• Affiliates & Analytics – Sister companies or trusted analytics providers under strict confidentiality agreements.
  

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functionality.
  
• Analyze site performance and usage.
  
• Improve your online shopping experience.

You can manage cookies via your browser settings. Disabling certain cookies may impact site performance.

5. Data Security

We employ SSL/TLS encryption, secure storage systems, and restricted access to safeguard your personal data. Access is limited to authorized personnel bound by confidentiality agreements. We follow industry best practices and review our security protocols regularly.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
  
• Withdraw consent for marketing at any time via the unsubscribe link in our emails or by contacting us.
  

Requests can be sent to care@komfortive.com. We will respond promptly in accordance with applicable laws.

7. Children’s Privacy

We respect the privacy of families who shop for children’s clothing and accessories. While our range includes kids wear, our website, stores, and online services are intended for use by adults (18 years and older) — typically parents or guardians making purchases on behalf of children.

We do not knowingly collect, store, or process personal information directly from individuals under the age of 18. If we discover that personal data has been provided by a minor without parental or guardian consent, we will promptly delete it from our records.

If you believe that a minor has shared personal information with us, please contact care@komfortive.com so we can take immediate action.

8. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated “Last Updated” date. We encourage you to review this page regularly to stay informed.

9. Contact Us

For any privacy-related questions, requests, or concerns, contact our Data Protection Officer at:

Komfortive™ Lifestyle Private Limited
Email: care@komfortive.com
Head Office: Main Road, M M Colony, Siwan, Bihar – 841226, India

We take your privacy seriously and strive for full transparency in how we handle your data.